Community Phone

remote first and always

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).

In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.

Our global team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).

Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.

About the role

We are doubling leads every quarter, and will be tripling the size of our sales team by the end of the year. As the founding member of our sales & marketing operations team, you will build the systems we need to scale without breaking. You’ll work closely with sales and marketing leadership to understand and improve the metrics that are most important to growing revenue quickly and sustainably.

The business KPIs you will be improving are:

• Lead-to-MQL rate

• MQL-to-close rate

• Sales rep efficiency

You will be focused on...

• System ownership: Build and manage all our sales and marketing systems, including our CRM, marketing automation, subscription management, and other business apps.

• Performance tracking: Develop and maintain growth metrics for tracking, reporting, and analyzing the performance of marketing activities to meet our revenue goals.

• CRM implementation: Set up our CRM to make it easy for sales reps to a) leverage it to improve their conversion rate, and b) capture lead and customer data that can be used by marketing and sales leadership to better understand who our best customer are.

• CRM migration: evaluate our current CRM to determine if it’s the right platform for our sales process, and lead the migration to a new CRM if necessary.

• Lead-to-MQL conversion rate: work with the marketing team to run experiments to convert more leads to MQLs

• MQL-to-Close rate: work with the sales team to identify where in the funnel we’re losing deals, and run experiments to convert more MQLs to customers.

• New growth opportunities: advise on new business growth strategy, existing customer base expansion, sales incentives, and segmentation

• Sales compensation: Advise, develop, and report on sales variable commission structures and incentives

• Forecasting: Support weekly, monthly, and quarterly reporting and forecasting

• Building dashboards: Deliver insightful reports and dashboards to the executive team and individual contributors around all relevant KPIs

• Customer insights: Generate ongoing analysis to improve the understanding of the business, our customers, customer personas, and sales cycles

You are...

• An experienced builder who has 5+ years of experience in rev-ops or a sales/marketing ops role in a high-velocity sales environment where 7-figure revenue is at least doubling year-over-year

• Have been the first or an early hire on a rev-ops team where you built or rebuilt the foundation from 0 or close to 0

• An expert with automation tools like Zapier, and reporting tools like Looker, SQL, or another reporting tool

• The type of person who loves getting in the data to discover insights that matter to the business

• Sees the entire funnel, from lead source down to qualified closed deals, and has opinions from the data on how to improve performance at each stage of the funnel

• Thinks about the customer experience, and strives for high-quality customer interaction

• Takes seriously that the output of this role is what the whole company uses to make the most important decisions

• Is an early-stage start-up veteran

• Experience in a B2C company or high-volume B2B preferred

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location.