Senior Customer Service Representative
Full Time
Tuscaloosa, AL 35401
Posted Today
Job description
SUMMARY:
Under limited supervision, the Senior Customer Service Representative responds to
customer inquires and places customer orders to ensure customer expectations are
accurately determined and met. This role has in-depth knowledge of the company's
products and services. The Senior Customer Service Representative develops and
broadens relationships with customers to fully understand needs and wants. This role
provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and five (5) or more years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
LICENSES & CERTIFICATIONS: None required.
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Under limited supervision, the Senior Customer Service Representative responds to
customer inquires and places customer orders to ensure customer expectations are
accurately determined and met. This role has in-depth knowledge of the company's
products and services. The Senior Customer Service Representative develops and
broadens relationships with customers to fully understand needs and wants. This role
provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
- Responds to complex customer inquires regarding products, provides quotes, and
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
- Influences Motion Industries' gross profit through negotiating the sale price and purchase
- May adjust non-contract customer pricing to meet the demands of the customer based on
- Builds customer relationships to drive repeat business by relating to the customer and
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service
- Assists less experienced Customer Service Representatives with addressing customer
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and five (5) or more years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Excellent computer skills.
- Excellent negotiation skills.
- Strong product knowledge.
LICENSES & CERTIFICATIONS: None required.
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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