Job description

About us

Serving public and private agencies throughout California by seamlessly integrating solution-oriented and highly experienced professionals, Infinity Technologies provides IT and GIS staffing and project services to clients of all sizes. Our dedicated team furnishes customized services based on a review of your actual needs to create a lasting partnership you can rely on.

Title: Senior Systems Analyst

Reports To: Chief Network Engineer

Job Type: Full-Time – 8am - 5pm Monday to Friday, five days a week

Locations: Onsite- Provide Onsite and remote assistance to Infinity Clients.

Salary: $75,000 - $90,000 per year

At Infinity Technologies, you’re changing the game. We’re not your average service provider for Information Technology and Geographic Information Systems – we’re forward-thinking, and we’re problem-solving. We analyze our client’s technology needs and create custom solutions based on who they are and what they want to accomplish. No matter their size or sector, our clients look to us for support in handling the pressures of today while also planning for the needs of tomorrow. Join a team that not only makes an impact for our clients throughout California but also gives you the collaboration, support, and resources you need to succeed in your career.

To learn more about Infinity Technologies, go to: www.inftechnologies.com.

We’re looking for a Senior Systems Analyst who can take charge of planning, engineering, implementation, and compliance for an organization's systems infrastructure, including hardware, software, on-premise and cloud environments. You will be monitoring and reporting on the performance of systems, reviewing documentation, and recommending strategies to make the team more successful. You will also serve as a technical liaison among Infinity Technologies, clients, users, and vendors. With your expertise on Information Technology best practices and current standards, you’ll advise on internal and external projects and tasks, working with hardware and software systems to deliver forward-thinking solutions.

KEY RESPONSIBILITIES

• Protects systems and data at multiple layers
• Serves as an escalation point for triaging and resolving technical issues
• Provides systems architecture consultation to internal or external resources
• Installs, configures, and upgrades software and hardware
• May interact with vendors for support, design, and incident management
• Participates in the planning, design, and implementation of system engineering projects
• Analyzes, evaluates, tests, debugs, and implements changes supporting the company or client infrastructure, business processes, operations, and product systems.
• Analyzes, installs, modifies and supports various operating systems, databases, and utility software
• May contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set
• Develops content for and maintains technical documentation (site surveys, network diagrams, systems knowledge base, etc.)
• Provides clear documentation of completed projects for various stakeholders
• Escalates issues to appropriate staff for prompt resolution
• Communicates technical issues and solutions with customers in terms appropriate for the audience
• May participate in team on-call rotation (as required)
• Performs other duties as assigned

SKILLS AND REQUIREMENTS

• Minimum three (3) years of successful, hands-on work experience in relevant technical fields
• Advanced knowledge of server and workstation hardware and software technologies
• Working knowledge of network hardware and software technologies of multiple vendors
• Proficient technical skills with the ability to continue learning in an ever-changing environment
• Working knowledge of VOIP technology
• Working knowledge of backup systems and concepts
• Ability to work both remotely and on-location
• Ability to learn and support new technologies
• Ability to build relationships within and outside of the organization
• Experience with Microsoft 365 and preferred.
• Support Windows OS (10, Server 2012/2016/2019)
• Understanding of Active Directory/DHCP/DNS

Preferred Skills:

• Excellent verbal and written communication skills
• Reasoning, analytical, and troubleshooting skills
• Collaboration and teamwork skills
• Project and time management skills
• Customer service skills
• Decision-making skills to plan, perform, problem-solve, and select a course of action for a standard or recognized method of operation

BENEFITS

• 401(k)
• Medical insurance
• Vision insurance
• Dental Insurance
• Life insurance
• Professional development assistance
• Paid holidays
• Generous paid time off

Working conditions: This is a 40-hour-per-week, full-time position. Daily job hours fluctuate but are generally around M-F, 8:00 AM to 5:00 PM, with an hour daily lunch break. This position does not generally require overtime or weekend work. Overtime and or weekend work require prior approval in advance.

Physical requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Atherton, CA 94027: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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