Job description

Job Description for Shift Leader

Reports to: Shop Manager

Shift leaders are responsible for ensuring that enough staff members are present for the shift and that all operations are carried out safely, efficiently, and at the benefit of our customers. We are looking for an organized shift leader to oversee the Shop’s daily operation and assign tasks to Team Members to ensure all customer experience expectations are met. The shift leader oversees the health and safety of the Shop while ensuring all Team Members and recipes meet our company’s standards.

To be a successful shift leader you must be able to multitask, manage a team, problem solve, all while delivering a memorable and special experience to our fans.

Key Responsibilities

• Assist in the management of staff of approximately 5 to 30 team members

• Assign tasks to Team Members

• Supervise staff to ensure tasks are completed on time and to brand standards

• Execute all opening and closing procedures

• Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop

• Evaluate Team Member performance and provide training as necessary

• Conducting pre-shift meetings and Shop meetings on consistent basis

Exceptional Customer Experience

• Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations

• Help to ensure customer experience is aligned with brand values and personality

• Make decisions from the perspective of the optimal customer experience

Strong Team Development and Support

• Engage staff to ensure they are motivated and building strong customer relationships

• Conduct real time coaching to continuously develop team members to reach their best

• Consistently demonstrate appreciation and encouragement, leads by example

Operational Excellence

• Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.

• Ensure proper execution of all cooking procedures by Cooks

• • Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.

• During each shift, ensure Shop is visually beautiful, clean and well organized.

• Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 1 year
• No experience needed
• Under 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Auburn Hills, MI 48326: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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