Job description
CLASS TITLE: Software and Integration Specialist
LOCATION: Charlotte, North Carolina
CHARACTERISTICS OF THE CLASS:
The Software and Integration Specialist is primarily responsible for supporting and integrating Romexis Software. This position will also assist with training, events and shows.
ESSENTIAL DUTIES:
MINIMUM QUALIFICATIONS:
Training and Experience
The work environment of the position is in a professional office environment with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel.
EEO/ADA/Vet/Disabled
XJ6
LOCATION: Charlotte, North Carolina
CHARACTERISTICS OF THE CLASS:
The Software and Integration Specialist is primarily responsible for supporting and integrating Romexis Software. This position will also assist with training, events and shows.
ESSENTIAL DUTIES:
- Supports Romexis software, new releases and updates
- Notifies National Sales Manager of software releases and updates
- Works with management teams on software release strategies to the field
- Assists with software testing strategies and approvals prior to software release in the field
- Designs software order process and workflow for all Romexis modules and licensing between Planmeca and E4D
- Works with Customer Service and Accounting teams; and assist with business strategies for both teams
- Works with Finland and 3rd parties on Romexis integration and software solutions for the North American market
- Maintains relationships with 3rd parties such as, but not limited to: Henry Schein Practice Management, E4D, Dolphin, Eaglesoft/Patterson Imaging, Mac Practice, Dentrix, SureSmile, OrthoStudio, etc.
- Collaborates with Sales and Marketing teams
- Assists with escalated sales and technical support issues related to Romexis software and integrations
- Partners with Technical and Sales management teams to address issues
- Assists with Romexis software training for sales and internal teams
- Assists with special events and shows as directed by National Sales Manager
- Assists with software and digital imaging product updates at 50 North Showroom
- Compiles competitive technical/functional information for software
- Utilizes Wrike project management software for plan goals and meet deadlines
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
- Bachelor's degree in IT
- Romexis software experience a plus
- Integration experience between software platforms, programs, and applications
- Experience in medical or dental industry
- Knowledge of integrations, development processes, and integration.
- Interpersonal skills along with the ability to work in a team environment.
- Customer Service and problem-solving skills to resolve errors and provide support
The work environment of the position is in a professional office environment with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel.
***Must be able to travel for training - Training will take place at ILLINOIS headquarters and NORTH CAROLINA headquarters***
www.planmecausa.comEEO/ADA/Vet/Disabled
XJ6
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