Sr Client Success Manager

Full Time
Remote
$105,000 - $115,000 a year
Posted
Job description
Quotient is an equal opportunity employer. We celebrate diversity, value inclusion, and foster belonging within our teams. We strongly encourage individuals of all backgrounds, race, national origin, sex, gender, sexual orientation, gender identity, age, religion, marital and parental status, medical conditions, citizenship, and individuals with different and special abilities to apply. If you need reasonable accommodations throughout the recruitment process, please let us know.

Our Partnership CX organization delivers solutions that exceed Brand and Retail Partner’s business objectives to generate sustainable revenue while transforming shopping for consumers. We increase brand penetration by identifying significant and incremental opportunities. We drive higher predictable revenue by streamlining sales cycles and always driving to increase our closure rates. Overall, we make our numbers while we take care of our people and satisfy our customers.

Our Account Manager, Retail role is responsible for owning and expanding the relationship with our Retail partners and leading the overall business operations. This role provides direction to the sales organization regarding the retailer/s processes and initiatives and works cross functionally with Strategy and Insights, Finance, Operations, and our Product Team to deliver on the business plan.

What you'll do:

  • Be the Quotient Lead for the retailer. Own the retailer relationship and be the internal SME on the retailer strategies, initiatives, shoppers, and processes.
  • Develop and own the Quotient 1-2 year strategy for growth at the retailer/s. Determine the product and process roadmap necessary to grow based on the fit between Quotient capabilities and retailer strategic priorities.
  • Lead multi-functional work across Sales, GTM, Product, Operations, and Finance to execute and implement Quotient products at the retailer/s.
  • Develop and lead the JBP process with the retailer/s, driving alignment to join goals and action plans.
  • Collaborate with the CPG sales organization to build plans that meet sales quotas.
  • Lead creation of new product content with the GTM team.
  • Sales Enablement – participate in CPG shopper calls to be the voice of retailer and to be point on channeling information, approvals, and category follow-up meetings within retailer.

What you'll bring:

  • 5+ Years of Experience in CPG, Retail and/or Digital Marketing.
  • Bachelor's Degree in Business, Marketing or related field preferred.
  • Proven ability to build and grow strategic relationships with senior marketers.
  • Strong communication skills, both written and verbal.
  • Experience in negotiating, influencing and lead a multi-functional team.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail, analytics mindset, and ability to drive a timeline.
  • Knowledge of sales practices and the most efficient customer service techniques.
In Colorado, California, Washington, and New York City, the annual base salary range for this role is $105k-$115k. The hired applicant will be eligible for an annual bonus and will receive an equity grant in the form of either a direct grant of stock that will be specified in the employment agreement or an option to purchase stock in the future for a specified price.

Quotient offers a competitive benefits package including health/dental/vision insurance, 401k with employer matching, employee stock purchase plan, flexible time off, 12 paid holidays, life insurance, short-term and long-term disability insurance, EAP, Headspace, wellness funds, childcare assistance, six weeks parental leave, and four weeks flexible leave following parental leave.
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LIFE AT QUOTIENT
We look for people with the skills and passion to thrive at a company where innovation is the norm, collaboration is paramount, and fun is always part of the mix! Come join our amazing team!

Integrity - We do the right thing, no exceptions.
Customer Service - We are obsessed with our customers, internal and external.
Teamwork - We work with trust and respect, treating our company as it was our own.
Innovation - We look for better ways to do everything, never settling for the status quo.
Sustainable Growth - We constantly look for ways to grow the business more efficiently.

Q-CREW PERKS AND BENEFITS
At Quotient, we want you to have a healthy, rewarding, balanced and meaningful experience – both at work and in life. From traditional medical coverage to flexible time off to helping you save for your future, we’re committed to providing you the best benefits.

ABOUT QUOTIENT
Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that creates cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers and retailers, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Salt Lake City, Utah, and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv. For more information visit www.quotient.com

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