Summary

The Chester County Health Department is seeking a Support Staff V to work in the Sewage and Water Division. This position is primarily responsible for providing support services related to application, permit, and payment processing for associated programs and staff.

The SSS V provides advanced administrative support and clerical duties within their respective department. This person must have excellent organization, computer and typing skills.

Following is a composite of essential duties, tasks and accountabilities; however, there are additional duties specific to each department. Attached to this job description is a breakdown of specific duties and tasks, by Department.

Essential Duties

Essential duties, tasks and accountabilities will vary by department and may include the following:

• 
  Provide administrative support (arrange meetings, scheduling, create reports, handle correspondence, research, etc.).
• Receptionist or back-up receptionist duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Clerical duties (fax, copy, print, etc.).
• Maintain databases, logs and spreadsheets.
• Sort and distribute incoming mail.
• Maintain supplies.
• Filing (pull files, re-file, maintain records).
• Take minutes of meetings, transcribe and distribute to appropriate parties.
• Perform special projects, as assigned.
• Perform other duties, tasks and office functions, as determined (e.g., attend conferences and meetings, facilitate meetings, etc.).

Environmental Health Protection (Sewage and Water Division):

• Receive and process payments made by check, cash, and/or credit cards and maintain fiscal records.
• Assist with the reconciliation of daily receipt transactions.
• Receive and process permit applications for sewage permits, well permits, and subdivisions.
• Maintain the septage management database and routine review of submittals.
• Maintain license records and applications for well drillers, pump installers, and liquid waste haulers.
• Coordinate and administer licensure exams for well drillers and pump installers.
• Conduct reviews for requests of historical permits form the public and/or contractors.
• Maintain program log of permits; mailed or picked up.
• Coordinate requests for environmental site assessments, nitrate maps, and records.
• Create purchase requisitions for program staff by researching prices and product information.

Qualifications/Preferred Skills, Knowledge & Experience

• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 55 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Proficiency in grammar and spelling.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• This position may require a general understanding of human resource guidelines.
• Ability to work as part of a team.
• Flexibility.
• Ability to interface effectively with all levels of county management.

Preferred Skills, Knowledge & Experience:

• Associate’s degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
• At least two years of customer service experience.
• Ability to establish priorities and carry tasks to completion.
• Excellent ability to handle and resolve recurring problems.
• Ability to multi-task.
• Ability to use all office equipment.
• Accurate and detail oriented.
• Excellent time management and organizational skills.
• Strong knowledge of county policies and procedure.

Additional Information

Computer Skills:
To perform this job successfully, an individual should have:

• 
  Intermediate to Advanced Microsoft Office skills
• Intermediate to Advanced Word skills
• Intermediate to Advanced Excel skills
• Intermediate to Advanced Access skills
• Intermediate to Advanced PowerPoint skills
• PeopleSoft skills (Financial and/or HR) or the ability to learn PeopleSoft
• Basic to Intermediate Microsoft Outlook skills (Email and Calendar)
• Basic skills to use the Internet for research purposes
• Basic Court Management System software skills or the ability to learn CMS

Physical Demands:
While performing the duties of this position, the employee is frequently required to stand, walk, sit, bend at the waist, and talk or hear. Occasionally, the employee will need to reach or work with arms above shoulder height, kneel, stoop, crouch or squat, crawl, climb stairs, climb or work on a ladder, twist or rotate at the waist while working; push, lift or carry items, work with office machinery; and drive a vehicle. On rare occasions, the employee will need to work with an uncommon level of noise.

There are no specific vision requirements listed for this position.

Work Environment:

• The noise level in the work environment will vary by department from quiet to noisy.
• Work will be performed inside for the majority of departments; however, some departments will require outside work.

Other:

• This position requires professionalism.
• Must be able to remain courteous and maintain composure under stressful situations.
• Ability to deal with all types of personalities.
• May need to deal with money.
• Ability to work extended hours, as required.
• Ability to work as part of a team.
• Flexibility and ability to adapt to change.
• This position requires confidentiality.
• A valid driver’s license may be required.