Job description

Our Brand Culture

• Create a fun and unique atmosphere where each pet and pet parent is excited to visit
• Deliver concierge-level grooming service that goes beyond a big-box store
• Keep pets smelling clean and fresh all the time
• To provide all natural and organic products made in the US
• To be involved and support local pet communities and rescues
• Hire and retain the very best people

Our Mission Statement

Petbar is dedicated to revolutionizing the grooming industry to deliver personalized, quality, fast and fun service to our furry friends.

Vision

Our vision is to be the number one choice for pet parents to bring their pets to keep them clean and happy every day.

Job Description

As a team lead, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best.

Responsibilities

• Answering phone calls and texts
• Setting appointments and checking in members and guests and taking payments
• Greeting members and guests upon arrival.
• Promoting the Unlimited Bath & Brush Program
• Re-engaging inactive members
• Keeping management apprised of member concerns and following policies, procedures and direction
• Accepting constructive criticism in a positive manner and using it as a learning tool
• Upholding the Petbar brand’s core values of optimism, gratitude, excellence, consistency and empathy
• Staying updated on retail products and promotions
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members
• Interact and lead bathers on daily tasks
• Assisting self-service wash guests with bathing
• Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift
• Laundering of towels throughout the day
• Assuring pets safety and happiness
• Perform quality assurance checks prior to presenting pets to their pet parents

Requirements

• Must be able to multi task and manage time with or without supervision
• Smiling face! Attitude is most important in this role
• Passion for animals
• Confident handing dogs and cats of all sizes and temperament
• Superior customer service skills (prompt, courteous, professional)
• Must feel comfortable working in a loud environment
• Reliable transportation
• Willing to work two Saturdays per month
• Ability to stand for long periods of time and lift up to 50 pounds
• Must be comfortable using and learning computer software

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Indian Trail, NC 28079: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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