Technical Support Supervisor

Full Time
Poway, CA
Posted
Job description
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.

This position is responsible for leading SIL support staff members ensuring cost-effective use of facilities, equipment, and material in support of technical and research projects/programs to ensure reliable operations of systems, sub-systems, and general lab environments. Coordinates constantly changing program requirements with the activities of staff who perform engineering and sciences support functions by fabricating, modifying, testing, calibrating and/or maintaining a variety of technological equipment and machines.

DUTIES & RESPONSIBILITIES
  • Leads and works alongside a team of senior technicians and System Test Analysts (STAs) based on project/company priorities.
  • Coordinates with other SIL team members to ensure SIL requirements are achieved and SIL users are well supported enabling the users to be efficient and effective while in the SILs.
  • Directs and oversees the fabrication, modification, installation, repair and/or maintenance, and testing of research and laboratory equipment, including company and customer owned items.
  • Participates in developing, interpreting, and coordinating complex tasks based on engineering designs, specifications, procedures, and/or test operations; plans the most efficient sequencing; ensures projects are driven to be on schedule and within budgets.
  • Jumps in, side-by-side with our engineers, planners, material team, technicians, and STAs to meet SIL users’ needs. This is a hands-on roll.
  • Develops and maintains record keeping, personnel evaluations and reports, scheduling and budget performance of their direct reports.
  • Collaborates on activities with other groups while ensuring projects are completed safely on schedule.
  • Conducts briefings and participates in technical meetings for internal/external representatives as needed.
  • Ensures procurement and movement of required materials, tools and parts occurs to meet project and SIL needs.
  • Interprets and executes policies and procedures; recommends modifications to operating procedures.
  • Participates in the planning, selection, training, and retention of staff.
  • Acts as a mentor for staff members, working with them to get applicable training, meeting 1:1 on a regular basis to provide feedback and evaluation to promote knowledge and skills growth.
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
  • Expected to establish a safe workplace in accordance with established operating procedures & practices.
  • Additional Functions: Other duties as assigned or required.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.40701
Job Qualifications:
  • Typically requires a Bachelors degree in a technical field and nine or more years progressively complex technical and engineering laboratory experience with at least three or more years supervising in a technical environment. May substitute equivalent experience in lieu of education
  • Must demonstrate an in-depth understanding of engineering laboratory or research unit concepts, techniques and standards as well as the ability to read, understand and interpret engineering design specifications and instructions; leadership skills including organizing, planning, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment.
  • Must possess:
    • The ability to resolve moderately complex management and technical problems.
    • Strong verbal and written communication skills to accurately document, report and present findings.
    • Effective electronic media skills to stay abreast of, and participate in, SIL activities, and to collaborate with others.
    • Strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives.
    • The ability to maintain the confidentiality of sensitive information.
    • Strong computer skills to interface with GA-ASI business systems and SIL system equipment.
    • Technical knowledge of GA-ASI product lines (e.g., MQ-9 UAS)
    • The ability to work both independently, and in a team environment.
  • The ability to work extended hours and travel as required.
  • The ability to obtain and maintain a security clearance.

Salary:$73,700 - $128,780 Travel Percentage Required 0 - 25 Relocation Assistance Provided Not Provided US Citizenship Required? Yes Clearance Required? Desired Clearance LevelSecret WorkstyleOnsite

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