Reports to: Operations Supervisor

Shift: Monday -Friday 7:00am to 3:30pm

Overview:

We are looking for a motivated team player with positive attitude and great organizational and communication skills. You
should be able to function well in a multitask environment with attention to detail, and willing to accept new and diverse
assignments. You must be able to work with all organizational levels including fellow-employees, customers, and
management.

Primary Duties & Responsibilities:

• Provide on-going training, information, and feedback to the staff, as needed.
• Learn other Contact Center processes, such as order processing, in order to complete job responsibilities.
• Provide support for other coordinator roles when needed.
• Recommend and assist in implementing new processes and procedures for varying departments.
• Work with brands and Fulfillment to rectify and resolve website or customer issues reported by Contact Center or

• Other duties, projects, and goals as assigned.

Knowledge, Experience & Skills Required:

• Possess excellent speaking voice and vocabulary
• Able to type a minimum of 25 WPM
• Effective use of computer skills
• Exhibit excellent customer service skills
• All Microsoft applications
• Outlook

Physical Requirements:

• Ability to sit or stand for extended periods of time
• Ability to manipulate a keyboard for extended periods of time
• Climb, balance, kneel, crouch, or crawl
• Ability to use a computer for extended periods of time

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in a warehouse environment in all types of weather. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Disclaimer:

The list of Requirements, Duties, and Responsibilities is not exhaustive, but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload or technical development).

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees

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