Job description
Job summary
Work Location - Desoto KS
Act as the central liaison for all transition and delivery activities for Service desk and desk side function Transition SD and Deskside from incumbents Subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for JP Analysis of Service provision and resourcing based on SLAs, Assets, Call Volumes, Site criticality and JP requirements.
Roles & Responsibilities:
lot of mobility and ability to lift 10-20Lbs ( Laptops mostly)
- Manage Risks, Issues and action logs and obtain JP sign offs Manage regional resources and Team Leads assigned to Field Services Delivery Plan Resource Training Plans.
- Work closely with our Third Party Partner Network and manage service provided and relationships.
- Understanding of Desk side Support Management duties and process Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
- Strong JP and Vendor Relationship Management Project Management of your work stream Strong understanding and skills in SLA, KPI Management Review with the Delivery Managers and other internal departments Periodic reviews with JP and Vendors Review and approve vendor invoices for payment Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
- Taking ownership of issues through to resolution on all appropriate requests
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 22 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.